Digitization

The Power of Digital Transformation

Wayne Hull

PCI Pharma Services

Orphan Drugs

Customer Engagement and Information Sharing are Essential for Success in Orphan Drug Outsourcing

Marga Viñes

Grifols

Customer Focus

Designing a Customer-Centric CDMO

Patricio E. Massera

AGC Biologics

Serialization

Facilitating Implementation and Customer Service with Offline Serialization

Tyler Ewald; Joseph Quales

UPM Pharmaceuticals

Customer Experience: Key to Growth in the Outsourced Services Industry

Guy Tiene

Nice Insight